Privacy & Security Policy
ProEnzol®, a division of Enzymes Inc., (collectively,“ProEnzol”) respects the privacy of all visitors to our website, www.proenzol.com, (“Site”), and is committed to taking the appropriate steps to preserve individual online privacy rights. The website privacy and security policy (“Privacy Policy”) established by ProEnzol is intended to help you understand what and how information is collected, used, shared, and secured on our Site and the options available to you in managing this information. Our Privacy Policy applies solely to the information collected on our Site and any related web pages but does not apply to information we may collect by any alternative means or media. This Privacy Policy also does not apply to any other website owned or operated by a third party even if such third-party links to our Site or if our Site links to such third-party website.
COLLECTION OF INFORMATION
ProEnzol collects two basic types of information from you and about you – Personal Information and Anonymous Information. Personal Information is any information that can be used to directly or indirectly identify you, including, but not limited to, full name, clinic name, business/shipping addresses, e-mail address, telephone/FAX numbers, professional title and license number, and financial information. Personal Information is voluntarily provided by you when you perform certain activities on our Site such as registering to access the practitioner section of the Site, purchasing products, contacting us for information, or participating in a promotion. You may choose whether or not to provide Personal Information to ProEnzol. There may be instances in which some of the information that we request from you is identified as mandatory and some as voluntary. In such cases, if you do not provide the mandatory Personal Information we request, you can still visit most of the Site, but you will be unable to access some sections of the Site or participate in some options, offers, and services that involve our interaction with you. In general, you can visit our Site without telling us who you are or revealing any Personal Information about yourself. However, anonymous (non-personal) information is automatically collected from your computer or mobile device by the use of cookies and other tracking technologies each time you visit our Site. We may use personal and anonymous information to generate a third type of information – Aggregate Information. Aggregate information is groups or categories of user data that do not allow you to be personally identified or contacted such as web traffic analytics which we maintain as part of our records. We do not sell, share or rent any information collected on our Site to third parties to market their products to you.
COOKIES AND OTHER TRACKING TECHNOLOGIES
Some of our Web pages utilize cookies and other tracking technologies to collect information that will solely be used to enhance your experience and access to useful information on our Site. A “cookie” is a small text file containing unique ID tags stored on your computer when you visit a website which, in our case, is used to facilitate and improve our Site’s functionality. This technology can enable the website to recognize user access or log-on privileges, allowing the user access to restricted information without having to log in each time. Most browsers allow you to control cookies, including whether or not you are notified each time a cookie is created, permitted to accept or decline cookies, and/or able to remove existing cookies. Please note, if you choose to block or erase cookies as part of the web browser settings, doing so will inhibit your ability to utilize many of the features of our Site and you will need to re-enter your user ID and password each time you wish to gain access to certain information. Tracking technologies may also collect system-related information such as domain names; Internet protocol (IP) addresses; browser type; operating system type; clickstream patterns; and dates and times that our Site is accessed. This data is analyzed for aggregate and specific usage statistics and trends that will help us improve the design and content of the Site and more effectively match our product development and marketing communications to your interests and needs based on your use of our Site.
USE OF INFORMATION
All information obtained from you or about you at www.ProEnzol.com will be kept strictly confidential. ProEnzol is the sole owner of the information collected on our Site and will not sell, rent, loan, or otherwise disclose this information to anyone outside ProEnzol and its related entities, third parties working on ProEnzol’s behalf, or as required by law. The purpose of collecting information from you on our site is to better understand and respond to your needs. We use the information we collect from you, including Personal Information, for a variety of purposes. It is used to create and manage your account, process and fulfill your product orders, and respond to your inquiries or questions about products and/or services. This information may also be used to communicate with you about our business relationship, updates, feedback, opportunities, or company terms and policies. We use this information to operate and improve our Site, products, programs, and services which may include aggregating your information and/or combining information about you we have collected from offline sources with information we collect online for analytics, research, and other business purposes. From time to time, we may also use the information we gather to tell you about new research and clinical applications, new or improved products and services, or special offers. These may include third-party products or services we think you might find interesting or useful. If you register with us, we’ll send you our promotional emails. As a condition of the Enzyme Direct Program, we share the products and quantities ordered by each patient with the patient’s healthcare practitioner who made the product recommendation. Finally, there may be times when we are required to use the information we collect to comply with applicable laws.
CHOICE TO OPT-OUT/UNSUBSCRIBE
If you no longer wish to receive e-mail communications regarding our products and services, you may opt-out of or unsubscribe from receiving such communications by either following the “opt-out/unsubscribe” instructions at the bottom of the e-mail or by sending us your request to “opt-out/unsubscribe” using our Contact Us page of the Site. Upon receipt and processing of an “opt-out/unsubscribe” request, we will, within a reasonable period of time, remove your information from any future promotional communications. Your request to discontinue receiving marketing e-mails will not apply to transactional messages we will send you from time to time or information you directly request to receive from us.
SECURITY OF INFORMATION
The ProEnzol website takes appropriate security measures to protect the Personal Information you share with us from unauthorized access, use, or disclosure while under our control. When you submit Personal Information on our Site, your information is protected both online and offline. We use usernames/passwords, the latest “TSL” encryption technology, and secure or locked web pages to ensure the privacy and integrity of your Personal Information online. We also protect your Personal Information offline in our offices by only granting access to this information to those who require it in order to perform a specific job for your benefit and by storing the information on servers kept in a secure environment protected by the latest firewall technology. We implement and periodically update technical and organizational measures to help safeguard the confidentiality of your Personal Information yet no security measures are guaranteed to completely prevent unauthorized access, use, or disclosure of information. ProEnzol is not responsible for any damages or liabilities due to any such security failures. The transmission of information to and from our Site or over mobile networks is not completely secure so you understand any transmission is at your own risk. Email and any other electronic communication can be accessed by unauthorized third parties so please do not send sensitive data or communications to us in this manner. Your account profile is password protected. Only you and any person to whom you disclose your password can access and modify your profile. Accordingly, you have the sole responsibility to protect and maintain the confidentiality of your password. If you become aware of any unauthorized use of your password, you are responsible for contacting us to request the deactivation of your password.
INFORMATION STORAGE AND RETENTION
Information obtained from you on our Site may be collected at, transferred to, processed by, and/or stored at a location in the United States or another location outside of the United States. We strive to maintain the same level of protection for your Personal Information stipulated in this Privacy Policy no matter where your Personal Information is collected, transferred, or retained. We will not keep your Personal Information when it is no longer needed for any business or legal purpose.
ACCESS AND MODIFICATION TO PERSONAL INFORMATION
We want to ensure the accuracy of the Personal Information we have on file for you so we encourage you to make any necessary updates and modifications in a timely manner. If you would like access to the Personal Information, we have collected from you on our Site, please visit the My Account section of our Site where you can review and edit your Personal Information. If you prefer, you may send updates and corrections to your Personal Information to support@proenzol.com but please be aware email communications are not secure so do not send sensitive information in this manner. You may also call 1-800-637-7893 and request the assistance of our Customer Support team or write to us at ProEnzol, 10601 N Ambassador Drive, Suite E, Kansas City, MO 64153, Attn. Customer Support, to request a summary of the personal information we maintain about you or to correct, update or delete your account.
COMPLIANCE WITH CALIFORNIA ONLINE PRIVACY PROTECTION ACT
ProEnzol at this time does not share any information collected from you with third parties for use in marketing their products. If you are a California resident and use our website, you have the right to ask us one time each year if we have shared your Personal Information with third parties for their direct marketing purposes. To make such a request, please send us an email at support@proenzol.com, typing “California Privacy Rights” in the subject line of the email, or write to us at ProEnzol, 10601 N Ambassador Drive, Suite E, Kansas City, MO 64153, Attn. Customer Support, indicating you are making a “California Privacy Rights” inquiry in your letter. Within 30 days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for such third parties’ direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties.
DISCLOSURE OF INFORMATION
Access to your Personal Information is restricted to those employees of ProEnzol who require access in order to perform their job functions. In all cases, our employees who have access to Personal Information are required to protect this information in a manner consistent with this Privacy Policy. We may use third parties to provide certain services on our behalf. Information, including Personal Information, that we collect from you on our Site may be shared with third-party service providers that help us deliver our products, services, and promotions to you. These service providers also assist us in maintaining our Site and mailing lists. We take reasonable steps to ensure that these third-party service providers are restricted to only that information needed to fulfill their obligations; do not retain, share, store or use this information for any secondary purposes; and protect Personal Information in a manner consistent with this Privacy Policy. We will not sell, trade, or disclose your Personal Information to any third parties who might attempt to market products or services to you. If ProEnzol is acquired or transferred, whether, by merger, consolidation, acquisition, or sale of all or a substantial portion of its assets, Personal and Aggregate Information may be disclosed, transferred, assigned, licensed, and/or sold as part of ProEnzol or its assets. In addition, if ProEnzol becomes the subject of a bankruptcy or insolvency proceeding, whether voluntary or involuntary, ProEnzol or its trustee in bankruptcy may sell, assign, license, or otherwise transfer said information in a transaction approved by the appropriate court. We may disclose Personal Information to third parties when we believe, in good faith and at our sole discretion, that such disclosure is reasonably necessary to: (a) comply with legal or regulatory requests or requirements; (b) enforce or apply the terms and conditions of our Site; or (c) protect the rights, property or safety of ProEnzol, Site users or third-party service providers. We may also disclose non-personal aggregate information to our clients, business partners, advertisers, investors, potential buyers, and other third parties if we deem such disclosure, in our sole discretion, to be a reasonable business decision.
THIRD-PARTY SITES
We may allow or provide links between our Site and third-party websites not under our control which are, therefore, not covered by this Privacy Policy. We are not responsible for how third-party websites collect, use or disclose your Personal Information, so we encourage you to review their privacy policies before providing them with such information. We do not collect the Personal Information you provide to these third parties.
CHILDREN’S PRIVACY
Our Site is not intended for or designed to attract children under the age of 18. We will not knowingly collect Personal Information from users under 18 years of age or authorize such users to use the Site without permission from a parent or guardian. In the event we become aware personal information has been collected at our Site from an unauthorized user under 18 years of age, steps will be taken to delete such information from our database.
YOUR CONSENT
By using this Site, you are consenting to the terms of our Website Privacy and Security Policy including our collection, use, and disclosure of your information as set forth in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please refrain from any further access to or use of our Site.
POLICY MODIFICATIONS
As part of our ongoing commitment to protect your privacy, we may from time to time find it necessary to modify or update our Privacy Policy with or without prior notice to reflect changes in the way we collect, use or disclose information, or to reflect changes in privacy laws, regulation and/or industry standards. Any modifications or updates to our Privacy Policy will become effective immediately for information we already have about you as well as information we may collect from you in the future. If we make any material changes to our Privacy Policy, we will post the modified Privacy Policy on the Site, prominently noting such changes for a reasonable period of time. We also indicate at the top of our Privacy Policy the date it was last modified for your convenience. Your continued use of the Site following the posting of any modifications to our Privacy Policy will signify your acceptance of any such changes.
GOVERNING LAW AND JURISDICTION
Our Privacy Policy shall be governed by and construed in accordance with the laws of the State of Missouri, excluding its conflict of law rules. All disputes or actions arising out of or related to our Privacy Policy shall be resolved in a court of competent jurisdiction in Platte County, Missouri.
CONTACTING US
If you have any questions, comments or concerns about our use of your Personal Information or any other aspect of our Privacy Policy, please contact us at support@proenzol.com or 800-637-7893. We will use our best efforts to address your issue in a timely manner.